Accessibility notice for the Rimi app
Last updated: 27.06.2025.

Commitment to accessibility

Rimi is committed to digital accessibility for all users, including people with disabilities. We strive to ensure that our app complies with the European Accessibility Act and Web Content Accessibility Guidelines (WCAG 2.1 Level AA).

Compliance status

Based on the latest accessibility audit, the Rimi mobile app (iOS and Android) is partially compliant with accessibility requirements. 45 % of the tested criteria did not meet the accessibility guidelines, while 55 % of the tested criteria did.

Accessibility issues found

During the audit, the following areas where improvements are needed to ensure accessibility were identified:

• Text Enlargement - The app does not support text enlargement and customization options.
• Screen reader and keyboard navigation support - Some elements (such as buttons or links) are not keyboard accessible or lack clear focus indicators. Several interactive elements and notifications lack the correct markup in the code to be interpreted by assistive technologies. Alt text is not provided for several images. In some places, the order in which the content is read is illogical.
• Color contrast and visual clarity - in some places the text and its background have too little contrast.
• Adapting to the screen size - the app does not adapt when used in horizontal orientation.

Planned improvements

We are actively working on improving the app's accessibility, including:

• Text enlargement.
• Implementations of keyboard navigation and screen reader support.
• Contrast enhancements.
• Conducting availability audits and testing.

Improvements are planned to be introduced gradually.

Feedback and support

We appreciate feedback on the accessibility of our app. If you encounter accessibility barriers or need assistance, please contact us:

📧 E-mail for customers in Latvia: info.lv@rimibaltic.com

📧 E-mail for customers in Lithuania: info.lt@rimibaltic.com

📧 E-mail for customers in Estonia: klienditugi@rimibaltic.com

If you are not satisfied with our answer, you may contact the Consumer Rights Protection Center.

This notice was last updated on June 27, 2025 and will be reviewed annually.